Conditions
Cancellation Policy
Transparency before you book.
1 · Booking & confirmation
Bookings are confirmed subject to availability. Full payment for the stay must be made no later than one month before the check-in date (except for non-refundable rates, where payment is made at the time of booking). For bookings made less than one month before the check-in date, full payment is required at the time of booking.
2 · Cancellation by the guest
If you need to cancel your booking, the following conditions apply, based on the scheduled arrival date:
3 · Changes to Booking dates
Subject to availability, we will always do our best to accommodate requests to change booking dates.
Refundable Rate – One date change is free of charge if requested up to 30 days before arrival. Any changes requested after this period are subject to availability and the conditions in effect at the time.
Non-refundable Rate – Date changes are not permitted.
4 · Cancellation by the host
Only in exceptional circumstances or due to force majeure may we need to cancel a booking. In such cases, we will provide a full refund of all amounts paid and, whenever possible, assist you in finding alternative accommodation.
5 · How to cancel
To cancel or change a booking, please contact us by email at info@aljezuralcova.pt or via WhatsApp, stating the name on the booking and the relevant dates. The cancellation date will be considered the date on which we receive your request.
6 · Refunds
Where applicable, refunds will be processed using the same payment method used for the booking, within 14 business days of cancellation confirmation.
7 · Contact
If you have any questions about these conditions, please get in touch — we will respond with the same warmth and personal attention with which we welcome our guests. Please also see our Privacy Policy.